Our goal is to provide our communities with the best possible health care services and to help you and your family achieve and maintain your best health.
We participate in the Illinois Health and Hospital Association (IHA), an organization that advocates for and helps shape policy for hospitals across the state. The IHA coordinates and contributes to consumer health care information resources, including team-iha.org and healthcarereportcard.illinois.gov.
We are committed to providing excellent patient care, including outstanding nursing care. In compliance with the Illinois Hospital Report Card Act, patients, family members and members of the public may request information about nurse staffing.
To request this information or learn more, call 815-599-6116.
Our intent is to always provide exceptional care and exceed your expectations. We recognize, however, that concerns may arise. You have the right to voice concerns about your care without fear of threat, restraint or discrimination.
We welcome the opportunity to discuss your concerns and work with you toward a resolution.
If you have a concern about your care or services, please contact our Customer Focused Consultants at 815-599-6356 or 815-599-6142.
You may also register concerns with regulatory or accrediting organizations regarding concerns about: